Field Service Engineer – Cambridge & East of England
Location: Seeking a candidate in either Southampton or Portsmouth.
Job Type: Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4).
Salary: £35,000 to £37,000 per annum.
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, service vehicle, private pension, private medical cash‑back scheme membership, employee assistance programme, staff discounts and more!
Purpose of Role
As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts. Your day will involve a mix of planned maintenance and reactive calls for machine malfunctions and breakdowns. After full training, you will work with support from our Technical Team and schedule your day with a good amount of autonomy. You will meet safety and legislative regulations and satisfy customer requirements, ensuring all fault calls are attended to promptly and cost‑effectively.
You will monitor part usage to maintain spares at the levels outlined in company policy to meet our ‘First Time Fix’ KPI. Parts allocation is unique to your patch and machines; you will replenish via a buy box system. You will attend calls individually with support from an experienced team available if needed. On‑going training will be provided as required.
Required Experience
It is essential that you have at least one year of experience in a similar Field Service role, along with thorough working knowledge of electrical and mechanical maintenance. You should also have a proven track record of success within a customer‑facing service environment.
Preferred Skills / Knowledge
- City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
- Excellent customer communication and customer service skills
- Ability to understand technical diagrams and manuals
- Track record of meeting or exceeding KPIs
- Full driving license
Personal Attributes
- Ability to work independently and as part of a team
- Logical approach to problem solving
- Methodical approach to fault‑finding
- Excellent timekeeping
Equal Employment Opportunity
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).
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