Field Service Engineer

Purpose of the Role

The Field Service Engineer will be based in the South-East of England, supporting customers across the South-East and Southern regions, with occasional travel across the UK. The role involves providing on-site service and technical support, including calibration, servicing, commissioning, and repair of analytical instrumentation across sectors such as power, water, pharmaceutical, and industrial environments.

Key Responsibilities

• Carry out field service activities including commissioning, calibration, maintenance, and repair at customer sites
• Work in line with site procedures, including permit systems where required
• Prepare and follow Risk Assessments and Method Statements
• Perform in-house repairs and calibrations as needed
• Ensure all work complies with health and safety standards and industry regulations
• Work independently while contributing effectively as part of a wider team
• Provide detailed and accurate service reports
• Maintain tools, equipment, and vehicle in good working condition
• Manage spare parts inventory and coordinate requirements for service visits
• Maintain calibration records for service equipment
• Provide technical support via phone and email
• Be flexible to travel and occasional overnight stays

Requirements

• ONC/HNC (or equivalent) in Electrical, Electronic Engineering, or Instrumentation & Control
• 3–5 years’ experience in a service technician or instrumentation/calibration role
• Experience working with analytical instrumentation (preferred)
• Basic knowledge of water systems or industrial/process analysis (desirable)
• Full UK driving licence and willingness to travel
• Strong fault-finding and problem-solving skills
• Good communication and customer service skills
• Self-motivated with a flexible approach to work
• Competent in Microsoft Office

Additional Information

• Training will be provided, including on-the-job learning and formal courses

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