Platform Production Support Analyst (Hybrid)

Dormont Manufacturing Co is looking for a Product Support Analyst to join their Customer Service Centre in Newcastle upon Tyne. This hybrid role involves providing second-line production support to clients using the FNZ Figaro platform, investigating and resolving client incidents.

The ideal candidate will be degree-qualified, possess strong analytical skills, and be comfortable working in a collaborative environment. Key responsibilities include managing incidents, engaging with stakeholders, and ensuring service outcomes are met. Join a team dedicated to continuous improvement and high-quality client support.

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