Technical Sales Support Engineer

Technical Sales Support Engineer – Northwich – To £35,000, dep on experience

RHA Recruitment Solutions Limited is looking for a confident, self‑starting Technical Sales Support Engineer to join our team and play a key role in supporting existing products, new enquiries, and customer technical needs.

If you’re an original thinker with a solid grounding in analogue and digital electronics, and you enjoy speaking with people as much as solving technical problems, this role will suit you perfectly.

You’ll become a go‑to expert on our full range of electronic instruments, supporting customers, internal teams, and contributing to new product testing and hands‑on electronics work.

Duties

• Provide technical support to customers via phone, email and online ticketing systems.
• Diagnose and resolve hardware and software issues quickly to minimise downtime.
• Collaborate with engineering and service teams to elevate and resolve complex technical problems.
• Maintain accurate technical documentation in line with ISO 9000 requirements.
• Conduct root‑cause analysis and develop preventative solutions for recurring issues.
• Deliver technical training and guidance to customers and internal staff.
• Prepare technical proposals, documentation and cost estimates to support sales activities.
• Act as the primary technical contact during sales, after‑sales and service interactions.
• Work closely with product development to communicate customer feedback and influence product improvements.
• Participate in industry events, trade shows, and training sessions to stay current with product developments.
• Support new instrument testing and perform hands‑on electronic work prior to product release.

Qualifications

• A recent graduate (0-3 years) in Electronics, Electrical Engineering, Mechatronics, Physics or similar.
• Strong understanding of analogue and digital electronics.
• Confident communicator with an approachable, outgoing personality.
• Ability to explain technical concepts clearly to non‑technical users.
• A proactive, self‑starting mindset with strong problem‑solving skills.
• Comfortable working via phone, email, and ticketing systems.
• Strong organisational skills with the ability to maintain accurate documentation.
• Curiosity, initiative, and a desire to grow into a technical specialist.

Opportunities

• Exposure to customers, engineering, and product development from day one.
• Hands‑on electronics work combined with customer‑facing technical problem‑solving.
• Opportunity to influence product improvements and future releases.
• Clear development path into Technical Sales, Applications Engineering, or Product Support.

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