Technical Administrator

Role

The Technical Administrator provides support to the Executive Administration team and Administration Manager, completing administrative requirements within their unit. The role involves supporting individuals and technical teams by providing efficient and effective administrative support.

Responsibilities

• Administrative duties including audio typing of long reports, emailing, scanning and photocopying.
• Collaborate with technical staff to ensure project deliverables are completed on time within SLAs.
• Liaise with clients, ensuring high quality customer care.
• Organise all project‑related paperwork.
• Monitor project progress and promote updates from technical employees within agreed SLAs.
• Sort and publish incoming and outgoing project‑related emails.
• Manage enquiries to agreed SLAs.
• Publish to and update the Business Management System (BMS).
• Answer telephone calls and take clear, concise messages.
• Arrange appointments for site visits and update the unit Outlook calendar.
• Support senior and executive administrators.
• Comply with the company’s administrative, personnel procedures and Health & Safety regulations.

Qualifications

• Expert knowledge of GSP administration processes and duties.
• High proficiency in Microsoft Excel and the Microsoft Office suite.
• Experience handling a broad range of customers on the telephone, providing high‑quality customer care.
• Experience in an administrative role.
• Experience liaising with individuals across departments and external customers.
• Fast and efficient typing skills.
• Enthusiastic, committed, fast learner with experience in a busy environment.
• Computer literate and precise typing skills.
• Good time‑management and organisational skills, with the ability to prioritise a varied workload.
• Ability to work on own initiative while valuing teamwork.
• Strong written and verbal communication skills.

Benefits

• Competitive remuneration including an annual bonus.
• Learning and development opportunities via Learn platform.
• My Flex rewards package with annual leave, cycle‑to‑work, critical illness, employee assistance, pension, health care, season‑ticket loan and more.
• Perks at Work/Home retail benefits and community online academy courses.

Diversity & Inclusion

Gateley is committed to diversity, inclusion and well‑being. We recruit talented people from diverse backgrounds and cultures, providing equal opportunities regardless of age, sex, race, sexual orientation, disability or culture.

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