Workforce Delivery Manager

Role: Workforce Delivery Manager

Rate: £450 inside IR35

Location: London – 3 days onsite, 2 days WFH

Duration: 6 months

Accountabilities

• Drives account‑centricity, ensuring excellence in service management around scope, time, cost, quality, change, communication, risk and crisis management, and integration.
• Manages the delivery of service level agreements (SLAs) and provides results on time with high quality and within budget.
• Manages the overall Service Delivery programme scope and maintains its continuous alignment with strategic business objectives, setting programme plans and making recommendations to modify.
• Manages service review management, planning, preparing, reporting, and uses customer feedback to ensure customer needs continue to be understood, sharing outputs with all key stakeholders to enable current and future needs.
• Manages reporting of performance against internal KPIs and SLAs and identifies service risks and mitigating actions with the support from key stakeholders.
• Ensures service improvement plans are in place to drive continual service improvement to enhance services and support, driving customer excellence.
• Ensures all customers needs are met through service delivery from contract through to successful transition of services, from delivery to support.
• Manages periodic status and risk discussions with programme partners, evaluating and discussing programme results and lessons learned throughout the programme lifecycle.
• Manages the implementation of agile practices, continuous improvement and delivery, lean tools and techniques, using advanced technical knowledge.
• Manages a team to standards and programme management methodology, including compliance with relevant regulations.
• Builds credibility in relationships with partners at multiple levels, including those external to the organisation.
• Champions, continuously develops and shares with team knowledge on emerging trends and changes in service delivery.
• Coaches talent, and manages others, to develop capabilities and ensure performance through upskilling, development and recruitment.
• Implements ways to improve working processes within the area of service delivery.

We welcome applications from all individuals, regardless of background or identity. We encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please note: If a high volume of applications is received, only candidates shortlisted will be contacted.

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