Operations Manager
Location: St AndrewsSalary: 35k – 37kHours: Full Time Permanent
About the Role
This is an exciting opportunity for an experienced and proactive professional to join a holiday lettings organisation as an Operations Manager, overseeing the day-to-day operational delivery of a growing holiday let portfolio.
In this pivotal leadership role, you will take full ownership of operational performance, managing multiple teams including maintenance, housekeeping, and external contractors.
This is a hands‑on position suited to a commercially aware and highly organised individual who thrives in a fast‑paced environment. You will work closely with the Commercial Manager to ensure operational efficiency, maintain property standards, and support business growth through continuous improvement and innovation.
Key Responsibilities
- Leading and managing all day‑to‑day operations across the holiday let portfolio
- Overseeing and coordinating operational teams including maintenance, trades, cleaning, and laundry
- Driving operational efficiency and identifying opportunities to improve processes and reduce costs
- Implementing, managing, and optimising operational systems, workflows, and procedures
- Monitoring property standards through regular inspections and ensuring issues are resolved promptly
- Managing cleaning schedules, property turnaround times, and housekeeping standards
- Coordinating and prioritising all maintenance activity with internal teams and external contractors
- Ensuring compliance with all safety and regulatory requirements, including gas safety, fire safety, and PAT testing
- Maintaining accurate operational records, reporting systems, and communication across teams
- Acting as the main point of contact for operational queries from guests, property owners, and contractors
- Supporting administration, stock control, supplier management, and operational reporting
- Contributing to business planning, performance improvement, and operational strategy
About You
- Proven experience in an operations management, property management, or hospitality leadership role
- Strong leadership and team management skills with the ability to motivate and coordinate multiple teams
- Highly organised with excellent time management and the ability to manage competing priorities
- Commercially aware with a strong understanding of operational performance and profitability
- Confident decision-maker with the ability to work autonomously and resolve issues proactively
- Excellent communication and relationship‑building skills with a client‑focused approach
- Strong attention to detail and commitment to maintaining high standards
- Experience using property management or operational systems (e.g. Breezeway, Supercontrol)
- Comfortable working in a fast‑paced, hands‑on environment
- Proactive, solutions‑driven mindset with a focus on continuous improvement
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