Join Superdrug Head Office – Make a Real Difference Every Day!
Location: East Croydon station
Hours: 37.5 hours | 9:00 AM – 5:30 PM. Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Salary: Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Key Responsibilities
- Responsible for ensuring picking, packing and dispatching processes of stores fulfilling online orders are efficient.
- Responsible for delivering fulfilment SLAs; including order turnaround time, accuracy, and delivery deadlines.
- Manage store capacity planning and workload balancing to support both in-store and online sales activities.
- Monitor productivity and optimise resource allocation (staffing, equipment, space) to achieve efficiency targets.
- Identify trends in data to drive action to improve performance.
- Oversee processes for “order & collect,” “ship from store,” and returns handling.
Leadership & Team Management
- Lead, coach, and develop central and store teams to achieve KPI/SLAs.
- Create a culture of performance improvement and accountability within central and store teams.
- Produce succession plans for the team linked to stretch objectives to develop the capability of the team.
- Ensure all central and field teams are trained as required and that appropriate record keeping is in place.
Customer Experience & Service Quality
- Embed process to meet/exceed customer experience ROS requirements.
- Utilise data to identify and implement opportunities; manage exceptions and escalations related to late, missing, or incorrect orders and track/identify trends to put measures in place to improve service.
Inventory & Stock Control
- Identify and implement opportunities to maximise product availability and stock accuracy within hubs, ensuring optimum stock and buffer levels accordingly.
- Ensure sufficient audits are in place to minimise stock outs and prevent loss.
Cost Management
- Ensure hours issued are adequate to fulfil demand & meet OPH budgets, proactively managing any overspend.
- Ensure staff structures support flexibility to deal with unexpected demand.
Operational Excellence
- Implement standardised procedures for picking & packaging.
- Ensure accurate tracking is in place for operational KPIs (orders per hour, short/zero picks, order accuracy, hours spent) and develop improvement plans.
- Curious to explore and implement system, people and process opportunities to drive performance (including leveraging automation and AI).
Peak Planning
- Responsible for producing and delivering peak plans that ensure stores are set up to meet increased demand whilst delivering against KPIs; including, where needed, the temporary setup and training of seasonal hubs.
Compliance, Safety & Standards
- Ensure all fulfilment activities comply with health and safety, data protection, and operational standards.
- Maintain store cleanliness, orderliness, and brand presentation in both retail and fulfilment areas. Conduct regular risk assessments for warehouse/fulfilment zones within the store.
Here’s what’s in it for you:
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Stream – a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world’s largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
- Come and be part of something special!
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