CLCH Hertfordshire Adult Community Services – CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!
We are pleased to offer an exciting permanent, part‑time opportunity for a Band 3 Administrative Officer to join our supportive and collaborative team.
Hours: 22.4 hours per week. Working pattern: Tuesday, Wednesday and Thursday.
This role plays an important part in supporting our clinical teams by helping to manage daily incoming referrals, prioritising urgent and non‑urgent cases, and ensuring information is accurately recorded and communicated.
The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment‑related information to patients, carers and other health professionals. You will also help ensure referrals are processed safely, efficiently and in line with service priorities, make effective use of resources, reduce duplication, and highlight any urgent needs to the appropriate clinical services as required.
Please note: unfortunately, we are unable to offer visa sponsorship for this administrative role.
Responsibilities
- Receive and manage telephone calls from patients, carers and healthcare professionals in a professional and compassionate manner.
- Process new referrals, ensuring information is complete and accurately recorded.
- Book clinics and appointments, update waiting lists and communicate appointment details clearly and sensitively.
- Support the identification and escalation of urgent needs to the appropriate clinical teams.
- Assist with the local resolution of queries or concerns, following CLCH policies and procedures, including complaints handling.
- Communicate effectively using telephone, email, written and face‑to‑face methods, in line with customer care standards.
- Manage incoming and outgoing mail and undertake general administrative tasks, including scanning, filing and document management.
- Use relevant IT systems to enter, retrieve and maintain patient and service data in a timely and accurate manner.
- Maintain health records in accordance with information governance and confidentiality protocols.
- Support departmental filing systems, both electronic and paper based.
- Undertake smart card re‑authentication where required.
- Provide cover for other administrations / team members when necessary or when directed.
Successful applicants will be required to demonstrate alignment with the Trust’s values of Accountability, Inclusion, Compassion and Empowerment, and to fulfil the duties detailed above.
This advert closes on Wednesday 10 Jun 2026.
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