Credit Controller

Credit Controller

Salary: £30,000 to £35,000

Central London

Hybrid: 3 days in office, 2 days working from home

Immediate start

NetSuite essential

Key Responsibilities of the Credit Controller

• Ensure all invoices are collected in line with agreed payment terms
• Proactively contact customers via phone and email to secure timely payments
• Manage and reduce overall debtor exposure and aged debt
• Ensure all debtor statements are issued accurately and on time
• Monitor and maintain debt reports and ensure full visibility of outstanding balances
• Ensure all related debts are collected prior to event opening dates
• Investigate and resolve customer queries promptly and professionally
• Reconcile sales records between CRM and NetSuite, ensuring data integrity across systems
• Maintain accurate customer records, minimising credit notes and unallocated cash
• Liaise closely with Sales teams regarding contracts, payment terms and potential credit risk
• Support on-site event teams, including processing payments and face‑to‑face debtor management when required

Skills and Experience Required

• Previous experience in Credit Control or Accounts Receivable role
• Strong working knowledge of NetSuite (essential)
• Confident use of Microsoft Excel
• Experience working with multi‑currency and FX environments
• Strong understanding of VAT and international tax considerations (desirable)
• Excellent communication skills, both written and verbal
• Confident, resilient and able to work under pressure in a fast‑paced environment
• Strong organisational and time management skills
• Proactive, customer‑focused approach with strong problem‑solving ability
• Experience within media, exhibitions or events industry is advantageous

Benefits Package

• 20 days holiday + 8 bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan

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