Customer Support Operations Lead – Scale & Own the Experience

Referment is seeking a Customer Support Manager to oversee support operations in London. This pivotal role requires managing high-volume ticket queues and ensuring operational excellence while working collaboratively with Customer Success, Product, and Operations teams.

Ideal candidates will have hands-on experience in customer support, focusing on metrics like SLAs and CSAT. This is a unique opportunity with a rapidly growing HRTech/InsurTech startup, backed by prominent investors.

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