Senior Customer Success Manager – Growth & Retention (London)

Law Business Research is seeking a Senior Customer Success Manager to join our London-based team. This role involves managing a portfolio of customer accounts, driving engagement and retention through tailored success plans.

The ideal candidate will have 3–5 years’ experience in a B2B customer-facing role, strong analytical and relationship-building skills, and be adept at using customer success metrics.

Join us to help create a positive, customer-centric culture while achieving business goals.

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