In this role, you will be a commercial expert with the analytical thinking and negotiation skills required to influence stakeholders and drive results. You’ll demonstrate sound judgment and empathy when handling complex customer escalations, ensuring fair outcomes are always at the heart of what we do.
Job Description
As our Motor Insurance Category Manager, you will take ownership of the product’s performance and strategic direction. You will make an impact by:
- Defining the roadmap: Collaborating with technical teams to turn business goals into user stories and features.
- Ensuring Governance: Leading Annual Product Reviews and ensuring we meet all regulatory standards.
- Managing Performance: Balancing target financial results with the delivery of good customer outcomes.
- Strategic Research: Conducting market research to support the wider insurance strategy.
- Supplier Management: Managing contracts, service levels, and performance of our insurance partners.
- Resolving Escalations: Acting as the final point of escalation for high‑stakes complaints and FOS disputes.
You will join our Commercial team, acting as the subject matter expert for all motor insurance products. You will work closely with our Product and Engineering squads to build the product roadmap, and collaborate with Customer Service Operations, Compliance, and Technology teams to resolve complex queries and deliver a seamless experience for our members.
Qualifications
- Deep Motor Insurance Knowledge: Expert-level understanding of policy wordings, underwriting rules, and the trading environment.
- Product Management Experience: Proven ability to manage the insurance product lifecycle and define strategy.
- Governance Expertise: A strong grasp of financial services regulations, including Fair Value Assessments and Product Reviews.
- Technical Acumen: Experience working with Product/Engineering squads to translate insurance concepts into technical requirements.
- Insurer Relations Management: Experience negotiating with and managing third‑party insurers or reinsurers.
- FOS Knowledge: In‑depth experience with the Financial Ombudsman Service complaint and dispute process.
- Data Analysis: Proficiency in interpreting sales, claims, and financial data to inform strategy.
Benefits
- Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation.
- Performance bonus: An annual discretionary bonus ranging from 15-40%.
- Work‑life balance: We offer an optional four‑day working week (90% pay for 90% impact).
- Work from anywhere: You can work abroad for up to three weeks, twice every tax year.
- Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
- UW discounts: Save on our services and you’ll also get access to 100s of rewards and discounts through Perkbox.
- Future planning: Matched‑contribution pension scheme and life assurance (up to 4x salary).
- Family first: Policies designed to help you and your family thrive.
- Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership.
- Sabbaticals: An eight‑week paid sabbatical after four years of service.
- Growth: A dedicated learning and development budget and bi-annual promotion cycles.
- Inclusion: Join belonging groups that help shape our culture.
- Events: Company‑wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go‑Getter Awards’.
Equal Opportunity
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
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