Band 3 Ward Administrator – St Martins Hospital

Position

Ward Administrator – Band 3 at St Martins Hospital (Bath &NorthEast Somerset, Swindon and Wiltshire Community Hospitals). Full‑time, 37.5 hours per week.

Key Responsibilities

• Manage a wide range of clerical and administrative tasks to support day‑to‑day ward operations.
• Support care coordination, ensuring a smooth patient journey from admission to discharge.
• Maintain accurate and up‑to‑date patient records throughout the pathway.
• Handle sensitive and confidential information with the highest level of professionalism.
• Deliver clear and effective communication with patients, colleagues, and external stakeholders.
• Work proactively as part of a multidisciplinary team in a fast‑paced environment.
• Build strong working relationships through confidence, empathy, and a respectful approach.
• Manage complex or sensitive situations with discretion and professionalism.

Benefits

• Salary: £25,500 – £27,098 FTE.
• Group pension.
• Free tea, coffee, and milk at your base location.
• Membership of My Reward Hub – access to discounts, cashback and voucher offers.
• Access to wages as earned to help cover emergencies.
• Online and face‑to‑face support for mental and physical wellbeing, post‑trauma support, legal, debt and life‑management, career coaching and counselling.
• Access to e‑learning, bespoke career pathways and continuing professional development through The Learning Enterprise.
• An open, just culture encouraging idea implementation.

Essential Qualifications

• Previous administration experience, ideally within a busy or customer‑facing environment.
• Experience using IT systems with confidence and accuracy.
• Strong computer literacy, including Microsoft Office (Outlook, Word, Excel).
• Excellent keyboard and data‑entry skills with a high level of accuracy.
• Effective communication and interpersonal skills, able to engage verbally and in writing.
• Ability to handle information with discretion, sensitivity and strict confidentiality.
• Strong organisational and planning skills, prioritising workload and meeting deadlines in a fast‑paced environment.
• Proven ability to work effectively as part of a team.

Desirable Qualifications

• NVQ Level 2 in Administration and/or Customer Services.
• Previous experience within health or social care settings.
• Basic understanding of medical terminology.
• Familiarity with clinical systems or healthcare databases.

Employment Information

We are a Disability Confident & Committed company, committed to equal opportunities and welcoming applications from a diverse range of people.

Safeguarding and protecting children, young people and vulnerable adults is of utmost importance. We have policies, procedures and safer recruitment processes in place.

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