Reference: MAY20262434
Expiry date: 22:16, Wed, 3rd Jun 2026
Location: Broadstairs
Benefits: group incentive bonus, generous holiday allowance plus bank holidays, private medical, contributory pension, life assurance
Independent Living Scheme Officer
The role
The role is to effectively and professionally manage sheltered housing in line with Orbit’s policies and procedures. To provide high quality housing related support to older and vulnerable people, promoting independence and providing a safe and secure environment for our customers to live in. To be the advocate for sheltered housing and promote the service with internal teams and external stakeholders.
What you’ll achieve
- Responsible for maintaining H&S requirements in accordance with H&S policies and specific risk assessments.
- Responsible for ensuring all administration is efficiently and effectively completed in accordance with Orbit’s policies, procedures and practices.
- Manage the voids within the scheme to ensure they are let as quickly as possible to a suitable applicant, so as to reduce the void loss.
- Responsible for making sure new customers are inducted and welcomed to the scheme, so they understand how the services operate.
- Develop and maintain professional relationships with customers and ensure adhering to code of conduct and professional boundaries.
What you’ll bring
- Listens and develops a clear understanding of situations/issues/queries, to resolve matters.
- Competent user of ICT, with the ability to send emails, compose and print letters, complete online forms and be able to use in-house IT packages such as Microsoft word, outlook and excel.
- Knowledge and/or experience of the issues faced by older people or vulnerable groups.
- Able to build and maintain professional relationships with customers.
- Effective problem solving and negotiating skills.
- CIH level 2 or 3 in Housing Practice, equivalent qualification or the desire to undertake a professional qualification.
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
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