Senior Product Manager (KYC / KYB)
Product – FinCrime
Ebury London Office – Hybrid: 4 days in the office, 1 day working from home per week
As Ebury expands across new geographies, customer segments and product verticals, robust and scalable Know Your Customer (KYC) and Know Your Business (KYB) capabilities are critical to enabling growth while maintaining regulatory compliance.
We are looking for a Senior Product Manager to join our Financial Crime Intelligence Product domain, owning the end‑to‑end KYC / KYB lifecycle of our clients. You will define how we identify our customers, understand their risk and continuously reassess that risk over time across individuals, SMEs and complex corporate structures.
This role reports to the Head of Financial Crime Intelligence Product.
What You’ll Do
Product Ownership
- Balance customer experience, growth and risk trade‑offs across onboarding and lifecycle of our clients.
- Define the strategy for KYC / KYB, ensuring alignment with Financial Crime Intelligence Product goals and overall company direction.
- Translate strategy into a clear, actionable roadmap across KYC and KYB flows.
- Handle jurisdiction‑specific onboarding and regulatory requirements.
- Design and drive improvements in Customer KYC/KYB journeys and verification flows, dynamic Customer Risk Rating frameworks, ongoing due diligence and periodic review processes and trigger‑based reviews and event‑driven risk reassessments.
Stakeholder Management
- Partner with first‑line and second‑line operational and compliance teams to ensure controls are effective, explainable and audit‑ready.
- Collaborate with operations teams to optimise case management, review workflows and tooling.
Delivery & Execution
- Translate regulatory requirements into clear product requirements.
- Partner with Data teams on risk scoring methodologies, data enrichment strategies and monitoring of customer risk over time.
- Work closely with Engineering on customer data models, entity resolution and workflow orchestration and decisioning systems.
What You’ll Need
- Previous experience in fintech, payments or regulated financial services.
- 4+ years’ experience as a Product Manager.
- 2+ years working on KYC / KYB or onboarding products.
- Strong understanding of Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Business verification, corporate structures and jurisdictional regulatory requirements.
- Experience designing or working with risk scoring systems, workflow / case management tools, data enrichment and third‑party integrations.
- Analytical thinking and proficiency with system design discussions.
- Demonstrated ability to influence across functions and geographies to drive alignment and execution.
- Nice to have: Bachelor’s degree in Engineering or a related technical field.
- Nice to have: Experience building platforms that serve both B2B and B2B2C use cases.
What Success Looks Like
- Reduced onboarding friction without compromising compliance across customer types, jurisdictions and verticals.
- Dynamic and robust customer risk rating frameworks that evolve over time.
- Efficient and automated lifecycle management (ongoing reviews, triggers, refreshes).
Benefits
- Competitive starting salary with annual discretionary bonus rewarding performance from day one.
- Dedicated mentorship from experienced managers invested in your success.
- Cutting‑edge technology leveraging state‑of‑the‑art tools and systems that enable high performance.
- Clear, accelerated career progression with defined pathways to leadership and specialist roles.
- Dynamic and supportive culture prioritising teamwork and personal growth.
- Generous benefits package including health care and social benefits tailored to your location.
- Central London office with excellent transport links.
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