The Information and Business Intelligence (BI) Service Manager is responsible for leading, developing and delivering high-quality information and analytics services that support operational, clinical and strategic decision‑making across the Trust. The post holder will provide strategic and operational leadership for the Trust’s information and BI function, ensuring that accurate, timely and meaningful data, dashboards and insights are available to support patient care, performance management, regulatory reporting and service improvement. Working closely with clinical leaders, operational managers, digital teams and external partners, the role will ensure that information is trusted, well‑governed and aligned with national NHS priorities, statutory reporting requirements and local business needs.
Responsibilities
- Provide overall leadership and management of the Information and Business Intelligence service, including staff management, workload prioritisation and service development.
- Ensure the delivery of high-quality, timely and accurate information, analytics and reporting to support clinical, operational and corporate decision‑making.
- Lead the development and maintenance of BI platforms, data warehouses, dashboards and performance reporting solutions.
- Act as the Trust lead for information standards, data quality, and information governance in relation to BI and reporting outputs.
- Work collaboratively with clinical, operational and corporate teams to understand information needs and translate them into effective analytical solutions.
- Ensure compliance with national NHS reporting requirements, regulatory submissions and external data returns.
- Drive continuous improvement in data quality, automation, self‑service analytics and analytical capability across the organisation.
- Manage relationships with system partners (e.g. ICBs, NHSE, local providers) to support integrated reporting and population‑level analytics.
- Contribute to the Trust’s digital, data and analytics strategy, ensuring alignment with national NHS priorities and best practice.
- Ensure appropriate controls, documentation and resilience are in place for critical information systems and reporting processes.
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