Strategic Customer Success Manager – French Speaking

Synthesia is the world’s leading AI video platform for business, enabling organizations to create and share high‑quality videos. With teams across Europe and the US, we are a fast‑growing startup now hiring a Strategic Customer Success Manager to support French accounts in Europe.

The role

• Reporting to the AVP of Customer Success and focusing on French accounts in Europe – you are energetic, driven, and care deeply about the success of our customers.
• As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users.
• You will help educate clients on a totally new way to create video content and work closely with sales to create a cohesive onboarding experience for new users.
• You are capable of engaging in business‑level and technical conversations at multiple levels of the organization, including the C‑suite.
• Ideal for someone looking to expand their career with a fast‑growing software company.

About you

• Customer‑facing experience in Customer Success Management/Client Service/Account Management/Technical Account Management/Implementation or similar, ideally in B2B SaaS.
• Experience managing a book of business along with KPIs.
• A track record in managing risk, forecasting, and identifying growth opportunities.
• Establishing a trusted advisor relationship with clients, driving value from Synthesia products and services.
• Successfully onboarding new clients and building key relationships in the first critical months and beyond.
• Coordinating and leading regular client check‑ins with clear outcomes on client health and opportunities with senior stakeholder attendance.
• Light video editing using the Synthesia platform.
• Retention and growth of enterprise clients.
• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities.
• Fluent in French and English.
• Based in Paris, France and able to work in the office 1–2 days a week.

The benefits

• A hybrid setting with the option to work from the Paris office.
• Competitive salary plus stock options in a fast‑growing Series E startup.
• Paid parental leave entitling primary caregivers to 16 weeks of full pay and secondary caregivers to 5 weeks of full pay.
• 25 days of annual leave plus public holidays in the country where you are based.
• Cycle‑to‑work scheme (London).
• Regular socials, company retreats, and tasty lunches.
• Private medical insurance with mental health support, dental & vision, cashback and gym discounts.
• A generous referral scheme.
• Pension contribution and salary sacrifice options.
• Work‑from‑home set‑up.
• Opportunity for career growth by shaping a market‑defining product.

#J-18808-Ljbffr…