About the Role
CMS is recruiting a Digital Solutions Design and Adoption Manager to help drive firmwide adoption of Microsoft 365, Copilot, AI‑powered solutions, and other technologies that support modern, efficient ways of working.
The Digital Solutions Design and Adoption Manager supports the firm’s technology adoption agenda, working across Business Services, Practice Groups, and project teams to help users maximise the value of our digital tools and platforms. The role focuses on understanding current workflows, shaping adoption strategies, running enablement sessions, supporting product rollouts, and embedding technology into everyday processes.
Key responsibilities include:
- Collaborating with teams across the firm to plan and deliver technology adoption initiatives for Microsoft 365, Copilot, AI‑powered tools, and other firmwide platforms.
- Developing and implementing adoption strategies that maximise the impact and business value of digital tools.
- Leading interactive conversations, coaching sessions, workshops, and peer‑led discussions that help users apply technology in their day‑to‑day work.
- Building solutions to streamline and enhance workflows using low‑code/no‑code tools such as AI Agents and Power Platform apps (including Power Automate and Power BI).
- Supporting product management activities, including roadmap alignment, feature rollouts, and gathering user feedback.
- Working closely with stakeholders to gather requirements and prioritise initiatives.
- Acting as a trusted advisor across the business, building strong relationships and tailoring adoption approaches to different teams.
- Monitoring adoption metrics and using insights to identify opportunities for continuous improvement.
- Contributing to planning for technology deployment and adoption at firmwide and team levels.
- Staying up to date with Microsoft 365, Copilot, AI‑powered tools, and emerging technologies.
We will invest in your ongoing training and development to support your professional goals and help you thrive in this role from day one.
Qualifications
- 5+ years in professional services (ideally legal) in technology adoption, change, enablement, or product management roles.
- Proven experience leading technology adoption and business change initiatives, including stakeholder engagement at all levels.
- Understanding and practical use of Microsoft 365, along with basic knowledge of Power Automate, Power BI, and other Power Platform tools.
- Experience with AI‑powered tools such as ChatGPT, Microsoft 365 Copilot, or similar Generative AI technologies.
- Strong communication skills and the ability to create clear, engaging business communications.
- Curious and passionate about emerging technologies and improving working life for colleagues.
- Excellent interpersonal and influencing skills, with a proactive, positive “can do” attitude.
- Adaptable to fast‑paced change and ambiguity; able to multitask and prioritise effectively.
- Autonomous yet collaborative, with strong organisational skills and a user‑focused approach.
Benefits
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010
Applications should be submitted via the designated portal. CMS provides a wide range of legal and business careers for legal, finance, business development, and IT professionals.
Global expertise, local insights.
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