Field Operations Manager

We are looking for a Field Operations Manager to join Thames Water permanently.

Location: Hybrid – Compton WBS – RG20 7PH

Hours: 36 hours per week

What you will be doing as a Field Operations Manager

• Lead and support a safe, high-performing team, ensuring the well-being of employees working across the water network
• Deliver excellent customer service by building trust, being easy to work with, and ensuring customers feel valued
• Manage the team’s budgets and financial performance, identifying opportunities to improve efficiency and deliver value for money
• Monitor KPIs, service levels, and performance targets, driving continuous improvement through clear action plans
• Ensure all work is delivered in line with quality standards, asset requirements and company processes
• Lead, coach, and develop an engaged and accountable team through regular 1-2-1s, clear objectives, and ongoing performance support
• Promote a positive, inclusive, and collaborative culture where achievements are recognised, ideas are encouraged, and everyone has an equal voice

What you should bring to the role

• Experience in people management; aspiring or entry-level managers with the right support will also thrive in this role
• Strong commercial awareness with the ability to influence, negotiate, and build effective stakeholder relationships
• Analytical and solution-focused mindset, able to identify challenges, evaluate opportunities, and make informed decisions using both data and judgement
• Motivational leadership style with a focus on team performance, development, and well-being
• Excellent written, verbal, and presentation communication skills, including proficiency in MS Office applications
• Proven water network competency and completion of relevant operational network training
• Ability to monitor performance and produce accurate KPI and SLA reporting
• Strong leadership and people management capabilities

What’s in it for you?

• Offering a salary of up to £44,000 per annum, depending on skills and experience. Plus, you will get a car allowance on top
• Annual Leave – 26 days holiday per year, increasing to 30 with length of service (plus bank holidays)
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay
• Ongoing performance development reviews to help you be your best and identify growth opportunities

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

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