Senior Customer Technical Architect

Requirements

• 10-15+ years experience required in a similar technical role
• Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/or distributed computing
• Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations
• Virtualization (VMWare, Hyper‑V, Xen Server, etc…)
• Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
• Load Balancers (f5 bigIP, NetScaler, Barracuda, etc…)
• WMI, PerfMon, JDBC, SNMP, SMTP, JMX
• Webservers (IIS, Apache, Tomcat, etc…)
• Active Directory
• Database (SQL, MySQL, Postgress, etc…)
• Hands‑on coding/scripting experience (groovy, powershell, python, ruby, etc…)
• Strong understanding of enterprise systems, information, and data flows, with experience in delivering API‑based solutions
• Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts
• Willingness to travel to deliver onsite training/evangelism

What the job involves

• Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor. In this pivotal role, you’ll empower global enterprises to unlock the full potential of our innovative platform
• Partnering with the Customer Experience and Sales teams, you’ll eliminate technical barriers, provide expert guidance, and drive customer success in managing critical IT infrastructure
• Customer Engagement: Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements
• Technical Strategy Development: Collaborate with internal stakeholders (sales, account management, product) to understand the customer’s business goals and challenges and to align LM technology solutions to those goals
• Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines
• Technical Advisory: Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform
• Technology Evaluation and Selection: Conduct POCs to test and evaluate new features released by PDE
• Troubleshooting and Support: Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support
• Customer Training and Enablement: Conduct Best‑Practices training sessions and workshops to empower customer teams with the necessary skills
• Feedback Loop: Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases
• Technical Presentations and Demonstrations: Conduct product demonstrations and technical presentations to showcase solutions

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