Guest Experience Manager – Luxury Hotel & Spa

Alexander House Hotel & Utopia Spa seeks a Guest Services Manager to lead a guest-focused team. You will ensure every guest enjoys their experience from arrival to departure, completing Duty Management shifts with a focus on high-quality service.

Responsibilities include overseeing staff, managing guest interactions, and resolving complaints while maintaining 5-star standards. The position offers a salary of £27,500 per annum and benefits like discounted stays and employee uniforms.

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