Head of People & Service Excellence

Practicus is seeking a Director of People & Customer Experience to lead a cultural transformation in a luxury care setting. This board-level position will drive innovation and implement a vision of service excellence across multiple estates in the South East.

The ideal candidate will have extensive experience in operational leadership, ideally from fast-paced premium sectors like hospitality or luxury brands. You will ensure the delivery of a highly personalized experience for residents while driving team empowerment and reducing turnover.

If you are an energetic leader eager to make a lasting impact, we want to hear from you.

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