Cisco Catalyst NOC Engineer

Job Description

Cisco Catalyst NOC Engineer role providing 24×7 operational support for critical Cisco Catalyst switching infrastructure.

Overview

Supporting high‑availability networks across a shift‑based, 24×7 operational environment. Responsibilities include monitoring, incident management, configuration, and fault resolution for Catalyst 3850, 9300 and 9500 platforms. The position requires a strong operational focus, communication skills, and the ability to work nights, weekends and bank holidays.

Key Responsibilities

• Configure, manage and troubleshoot Cisco Catalyst switches (3850, 9300 & 9500)
• Perform proactive network monitoring and incident response in a 24/7 environment
• Act as the primary technical escalation point during operational shift coverage
• Diagnose Layer 2 and Layer 3 networking faults across LAN/WAN infrastructure
• Support routing and switching (OSPF, BGP, VLANs, STP, QoS)
• Escalate complex incidents efficiently while maintaining clear stakeholder communication
• Complete accurate shift handovers and operational reporting
• Maintain network diagrams, configuration backups and operational documentation
• Support continuous improvement and operational optimisation initiatives

Deliverables

• High network availability and operational uptime
• Rapid incident response and fault resolution
• Accurate operational documentation and reporting
• Stable and optimised Cisco network performance
• Effective 24×7 service continuity support

Technical Skills

• Cisco Catalyst 3850 / 9300 / 9500
• Cisco IOS / IOS‑XE
• Layer 2 & Layer 3 networking
• OSPF / BGP routing
• VLANs / STP / QoS
• Network monitoring & alerting tools
• Incident and fault management systems
• Configuration management & backup
• WAN / LAN infrastructure

Candidate Profile

Essential

• Strong Cisco Catalyst switching experience
• Hands‑on support of Catalyst 3850, 9300 & 9500 platforms
• Experience within a NOC, TAC or 24×7 operational support environment
• Strong Layer 2 / Layer 3 networking capability
• OSPF, BGP, VLAN, STP and QoS troubleshooting experience
• Network monitoring and incident management expertise
• Excellent fault‑finding and troubleshooting capability
• Strong communication and shift handover skills
• Ability to work within shift rotations including nights and weekends

Desirable

• CCNA or CCNP Enterprise certification
• Telecoms or service provider network experience
• Experience supporting enterprise‑scale environments
• Exposure to high‑availability or mission‑critical infrastructure
• Experience with network performance optimisation

Key Traits

• Calm under pressure during critical incidents
• Strong analytical and troubleshooting mindset
• Proactive and operationally focused
• Excellent team collaboration and communication skills
• Strong attention to detail and service quality
• Customer and service‑oriented approach

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