Job Title
Research & Client Executive
Location
London, Westgate
Working Pattern
Full time, Permanent, Hybrid – minimum 2 days in office per week; weekend on‑call rota (≈2 mornings/month, paid as overtime).
Role Description
We are looking for a curious, organised, and client‑focused Research & Client Executive to support Barb, the UK’s gold‑standard TV and video audience measurement service. The role involves managing client interactions, ensuring data quality, and collaborating with internal experts to deliver reliable audience insights for broadcasters, advertisers, and media owners.
What You’ll Do
- Respond to client queries about audience data and programme log submissions.
- Investigate data queries, identify potential issues, and work through solutions.
- Liaise with internal subject‑matter experts when needed.
- Clearly communicate data issues, changes and delays to clients.
- Track and manage multiple queries simultaneously, ensuring timely resolution.
- Maintain high standards of data quality and client service.
- Build strong working relationships with broadcasters and industry stakeholders.
- Support the Client Service Manager with panel engagement activities.
What We’re Looking For
- Strong communication skills and confidence working with clients.
- Interest in TV, streaming, video and digital media.
- A logical, curious mindset and comfort working with numbers or data.
- Excellent organisation and time‑management skills.
- Willingness to learn and take ownership of queries.
- Ability to remain calm and professional under time pressure.
- Understanding of audience measurement, research methods or media data is beneficial but not essential.
Country
United Kingdom
Equal Opportunity Statement
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, gender, sexual orientation, age, national origin, disability, or veteran status.
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