Global Head of Luxury Customer Experience & Omnichannel

Company: Aesop
Apply for the Global Head of Luxury Customer Experience & Omnichannel
Location: London
Job Description:

Aesop is looking for a Global Head of Customer Relations based in London to define and lead their global customer care strategy. This role focuses on delivering exceptional customer experiences and aligning cross-functional teams with Aesop’s luxury positioning.

The ideal candidate will have over 8 years of luxury retail experience, strong strategic and analytical skills, and a collaborative mindset. This full-time position offers a flexible hybrid working pattern, generous product discounts, and personal development opportunities.

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Posted: May 30th, 2026