About the Role
Level: 4Department: Group Technology SolutionsLocation: Southampton or LondonContract type: Permanent
Key Responsibilities
• Provide first‑line support for user queries on Quilter technology products, both in‑house and third‑party applications.• Configure, monitor, and troubleshoot system issues, ensuring incidents are tracked, resolved, and aligned with ITIL best practices.
• Support integration and data‑quality activities, including intraday and overnight batch monitoring.
• Maintain documentation of system configuration, operational procedures, and knowledge‑base articles.
• Work with change and version management processes, ensuring configuration changes are controlled across development, test, and production environments.
• Perform unit, integration, and UAT testing, validating results against business requirements and collaborating with Business Analysts to resolve defects.
• Assist project and change teams with ad‑hoc work, contribute to implementation plans, timelines, and delivery milestones, and support workshops and stakeholder workshops.
• Continuously identify opportunities to standardise and optimise configurations, improving scalability, reducing complexity, and enhancing the adviser and customer experience.
Qualifications
Essential:
- Strong understanding of wealth‑management concepts, processes, and operations.
- Deep hands‑on experience configuring large‑scale CRM platforms (e.g. Salesforce, MS Dynamics) in cloud‑based/SaaS environments.
- Experience collaborating with Business Analysts to deliver detailed configuration specifications.
- Excellent attention to data accuracy, integrity, and quality.
- Knowledge of wealth‑management regulatory requirements (e.g. FCA, MiFIDII).
- System testing experience.
Desirable:
- Product support experience in advice‑CRM platforms.
- Experience in fast‑paced, agile, change‑controlled environments with multiple stakeholders.
- Experience supporting large‑scale third‑party platform implementations.
- Demonstrated ability to perform in high‑pressure delivery environments.
- Familiarity with FCA and other regulatory frameworks affecting wealth management.
Personal Attributes
Analytical, methodical, and detail‑focused with strong problem‑solving skills; excellent written and verbal communication; comfortable with both technical and non‑technical stakeholders; proactive, collaborative, and customer‑focused; continuous improvement mindset.
Inclusion & Diversity
We value diversity and promote inclusivity. All applicants are welcomed regardless of beliefs, culture, gender identity, ethnicity, sexual orientation, or disability.
Core Benefits
- Holiday: 182 hours (26 days)
- Quilter Incentive Scheme (all employees eligible)
- Non‑contributory pension scheme (eligible for personal contributions)
- Private medical insurance (standard cover, optional extended coverage)
- Life assurance: 4× salary
- Income protection: 75% of salary (after 26 weeks of absence)
EEO Statement
We are committed to treating all job applicants fairly and with respect. Contact our talent acquisition team for any reasonable adjustments or alternative format information required to support accessibility.
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