Business Resilience Manager
Within Global Operations, the Business Resilience Manager sits at the centre of how British Airways prepares for, responds to and learns from disruption. This role is visible and high‑impact, shaping long‑term resilience strategy, supporting live operational responses and ensuring the airline can respond confidently to major events and evolving global risks.
What You’ll Do
- Shape and drive resilience, crisis management and business continuity across the airline
- Lead and motivate a team, building capability and confidence
- Design and embed resilience frameworks that work in the real world
- Work across BA, partners and alliances to keep plans aligned and effective
- Build strong external relationships to support emergency response
- Ensure high‑risk projects are set up to handle disruption from day one
- Support colleagues during incidents — calm, clear, decisive
- Continuously improve BA’s readiness and response capabilities
- Test and exercise plans so readiness isn’t theoretical
- Stay ahead of regulatory and compliance requirements
- Participate in live operational incidents when required
What You’ll Bring To British Airways
A leader who stays calm in critical situations, cuts through complexity, brings people together and keeps momentum. Strong instincts, sound judgement, confidence to challenge and improve practices, operates at pace, influences senior stakeholders, builds trust quickly under pressure.
Your Experience
- Leadership experience in a fast‑moving operational environment
- Strong stakeholder management across teams and levels
- Experience with regulators, suppliers or crisis response environments
- Understanding of resilience, crisis management or business continuity
- Aware of relevant regulation and emergency response requirements
- Proven ability to make decisions under pressure
- Experience delivering change or improvement initiatives
- Willingness to travel internationally on short notice
- Eligible for airside access (CRC compliant)
- Resilience or business continuity accreditation is a plus
What We Offer
Beyond a competitive salary, you will receive a comprehensive benefits package that includes access to staff travel benefits, such as unlimited basic and premium standby tickets on British Airways flights, and up to 30 discounted ‘Hotline’ airfares per year for yourself, friends and family. British Airways encourages development and progress through varied opportunities across the business.
Inclusion & Diversity
British Airways is committed to creating an inclusive workplace where all employees can be themselves. We value diverse representation and invite people from all backgrounds and cultures to join us, contributing to innovation and growth.
#J-18808-Ljbffr…