Queen Anne Tearoom’s Manager

BENUGO is seeking a Queen Anne Tearoom Manager to join the team at Edinburgh Castle.

As a Tearoom Manager you will receive the following industry‑leading benefits:

• 50% discount across BENUGO venues
• Competitive salary up to £32,000 per year
• Enrolment into the BENUGO pension scheme
• Up to 21 days annual leave (dependent on role)
• Access to everyday discounts and a communication portal
• Meals provided on shift when working within one of our venues

Job Description

Lead, motivate and manage a large team in a high‑volume service setting.

• Ensure consistently high standards of customer service.
• Manage rotas, staffing levels and resources effectively to meet business needs.
• Work within agreed budgets, controlling costs and maximising efficiency.
• Monitor and deliver against KPIs to drive performance.
• Maintain positive rapport with both customers and team members.
• Ensure the operation complies with company policies, health & safety, and food standards.
• Proven managerial experience in a similar high‑volume hospitality or visitor attraction setting.
• Flexible with working days and hours, including weekends and holidays.
• Demonstrated experience managing large teams effectively.
• Live within a commutable distance of Edinburgh Castle.

Qualifications

Knowledge

• Microsoft Office applications including SharePoint, Forms, OneDrive, Outlook, etc.
• Excellent organisational skills.
• Ability to plan ahead.
• An analytical approach to problem solving.
• Good negotiating skills.
• Ability to work on own initiative.
• Excellent communicator at all levels.
• Financially and commercially astute.
• Effective time management.

Skills

• Good standard of secondary education.
• Successful background in hospitality and/or catering (experience in a health/care environment beneficial).
• A good understanding of HACCP.
• Excellent management experience.
• Ability to display a real passion for food and customer service.
• Excellent leadership and influencing skills.
• Excellent understanding of report writing and financial management.

Personal Attributes

• Willingness to learn and progress.
• Be honest and trustworthy.
• Team player.
• Respectful.
• Flexible and adaptable to change.
• Possess cultural awareness and sensitivity.
• Demonstrates sound work ethics.
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.

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