Head of On-Trade Ops & CX (Hybrid, Edinburgh)

Company: HEINEKEN UK
Apply for the Head of On-Trade Ops & CX (Hybrid, Edinburgh)
Location: City of Edinburgh
Job Description:

HEINEKEN UK is seeking a Head of On Trade Operations in Edinburgh. You will lead a sizable team to enhance customer care and operational strategy while ensuring excellent service delivery.

The role involves overseeing a function of around 70 FTEs and integrating various operational components to boost performance. A mix of office and home working is offered, along with a salary between £75k – £85k plus bonuses and benefits.

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Posted: May 31st, 2026