Head of Service

Head of Service (JOB-2768) Egham, England

Salary: GBP50000 – GBP60000 per annum

Our client is recruiting a brand new Head of Service/ Service Manager position as they drive improvements and strategy within the service planning team.

Overview

You will take the reins of the entire service operation. You will lead a dedicated team of Service Coordinators, optimise operational workflows, and spearhead the commercial growth of the service department.

Key Responsibilities

• Full ownership of day-to-day service delivery, covering both planned maintenance contracts and reactive breakdown callouts.
• Manage, mentor, and professionalise the service team, setting high performance standards and a culture of radical accountability.
• Define and drive service SLAs and KPIs. You will be expected to use data to identify trends, eliminate inefficiencies, and improve the bottom line.
• Actively identify opportunities to expand the division, upselling maintenance solutions and raising the profile of the service business.
• Serve as the senior escalation point for complex client issues, ensuring resolutions that reinforce customer trust.
• Have successfully led service management or operational teams, ideally within Planning Management, Fleet Management, Building Services, Construction, Fire and Security or Engineering.
• Strategic approach, experience in process improvement and service strategy.
• You have commercial awareness and consider yourself confident when making decisions.
• Confident, concise, and professional when dealing with everyone from field engineers to senior stakeholders.

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