ROLE: Regional Waste Manager (Account Manager / Regional Manager)
HOURS: 40 hours per week
LOCATION: Midlands / North of England
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Regional Waste Manager to oversee waste service delivery across the JLL / Rolls Royce account, ensuring consistent, high‑quality services across multiple client locations in the North and Midlands.
Role Responsibilities
- Oversee and manage waste service delivery across multiple client sites, ensuring services meet contractual requirements, quality standards and client expectations at all times.
- Lead, support and develop the waste team responsible for service delivery, promoting high performance, engagement and a strong safety culture aligned with Mitie and client requirements.
- Build and maintain strong relationships with key client and internal stakeholders, acting as a trusted point of contact and ensuring open, effective communication at all levels.
- Act as the primary escalation point for complex or unresolved issues, resolving complaints promptly and effectively to maintain high levels of client satisfaction.
- Monitor and report on KPIs and SLAs, attending monthly client meetings, presenting performance data, and driving continuous improvement and value‑added initiatives across the account.
Required Qualifications
- Proven experience within the waste industry, with strong knowledge of waste and recycling best practices, including hazardous and non‑hazardous waste management.
- Demonstrable experience in contract and performance management, including KPI monitoring, service reviews and stakeholder engagement.
- Strong communication, organisational and IT skills, with proficiency in Microsoft Word, PowerPoint and Excel, and a sound understanding of health and safety requirements.
Benefits:
We offer a virtual GP on hand for you and your household, and financial wellbeing assistance through our Salary Finance scheme allowing early access to earned pay. You can choose to purchase up to five extra days’ holiday each year, buy critical illness insurance, receive discounts through MiDeals, cycle‑to‑work schemes, life cover up to four times salary, enhanced pension contributions, a save‑as‑you‑earn scheme and Mitie Matching Share Plan.
We recognise hard work with Mitie Stars, offering monthly cash prizes and a potential £10,000 top prize at year‑end.
Progression is a top priority. We provide diverse training and development via a wide selection of learning resources.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need any reasonable adjustments, please contact Priyanka Deokar at priyanka.deokar@mitie.com.
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