Enhance your Career with TVS Supply Chain Solutions
Job Function: Account Management Board Level Commercial Sales
Job Term: Permanent
Job Region: Birmingham Chorley
Posted Date: 26 Mar 2026
The Account Director will lead new business growth through account mining and external hunting strategies, developing and implementing account strategies, plans and budgets to achieve agreed business objectives. They will build and maintain strong relationships with all customers and collaborate closely with all departments to meet customer needs efficiently and effectively.
Job Responsibilities
Client Relationship & Account Management
- Develop and maintain senior-level relationships with key client stakeholders.
- Act as the primary commercial point of contact for strategic accounts.
- Understand client supply chain requirements, operational challenges and growth plans.
- Conduct regular business reviews to assess performance and identify improvement opportunities.
Account Growth & Commercial Development
- Drive revenue growth through product sales, service expansion and managed supply chain solutions.
- Identify opportunities for upselling and cross-selling logistics services, value-added solutions and product ranges.
- Develop and implement account growth strategies aligned with business objectives.
- Support new business opportunities within existing client organisations.
Supply Chain & Operational Alignment
- Work closely with operations, procurement, warehousing and transport teams to ensure service delivery meets contractual and performance requirements.
- Support continuous improvement initiatives focused on efficiency, cost reduction and service enhancement.
- Manage escalations and ensure timely resolution of operational issues.
Commercial & Financial Management
- Own account profitability, pricing strategy and margin performance.
- Lead commercial negotiations, contract renewals and service agreements.
- Monitor forecasts, budgets and performance against revenue targets.
- Ensure accurate pipeline management and reporting.
Leadership & Collaboration
- Lead and support Account Managers and internal stakeholders across departments.
- Foster strong cross-functional collaboration between sales, operations and supply chain teams.
- Provide strategic direction to account teams to ensure consistent delivery.
Qualifications and Skills
- Significant experience in account management or commercial roles within logistics, supply chain or product distribution environments.
- Strong understanding of managed supply chain models, logistics operations and product-based sales.
- Demonstrated experience managing large or complex client accounts.
- Strong commercial awareness and negotiation skills.
- Ability to translate operational requirements into commercial solutions.
- Excellent stakeholder management and communication skills.
Typical KPIs
- Account revenue and margin growth
- Client retention and contract renewal rates
- Service performance against SLAs/KPIs
- Supply chain efficiency improvements
- Customer satisfaction scores
- Pipeline and opportunity conversion
Benefits and Compensation
- Pension scheme with up to 6% employer matched contributions
- Life assurance
- 25 days holiday plus 8 statutory bank holidays
- Holiday buy-back scheme (5 additional days available)
- Salary sacrifice car scheme – a cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria)
- Established hybrid working structure
- Enhanced maternity and paternity leave
- Employee Assistance Programme: virtual GP consultations, mental health support and counselling, online physiotherapy, CONNECTPlus long-term health condition support, wellbeing and healthy living support
- Cycle to work scheme
- Professional membership and study sponsorship
- Quarterly employee recognition awards
- Employee referral scheme with financial reward
- Benefits hub with employee retail discounts
- Discounted eye test vouchers
Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history and a basic criminal records check for unspent convictions. Candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.
Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
TVS has signed the Armed Forces covenant and is a forces friendly employer.
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