Retail And Catering Manager

Job Introduction

We’re looking for a passionate Retail & Catering Manager to lead operations at the University of London, managing a busy, high-volume environment while fostering a vibrant, food-led culture that reflects Gather & Gather’s fresh and innovative approach.

Salary: £42,500 per annum

Shift Pattern: Monday-Friday, 40 hours per week

Location: Senate House, WC1E 7HU

Key Responsibilities

• Oversee the day-to-day running of retail and catering operations, ensuring smooth, efficient service delivery across all outlets
• Manage and lead a team of 10-20 staff, including recruitment, training, rota planning, and performance management
• Ensure high standards of food quality, presentation, and customer service are consistently delivered
• Monitor daily sales, control costs, and manage budgets to maximise profitability while maintaining quality
• Plan and deliver catering for busy service periods (up to 300 covers per day), ensuring effective resource allocation
• Maintain compliance with food safety, health & safety, and hygiene regulations at all times
• Build strong relationships with internal stakeholders, students, and university staff to enhance the customer experience
• Manage stock control, ordering, and supplier relationships to minimise waste and optimise margins
• Identify and implement opportunities to improve service, increase revenue, and enhance the retail offering
• Ensure all operations align with sustainability targets and responsible sourcing practices
• Handle customer feedback and resolve issues promptly to maintain high satisfaction levels

Benefits

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

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