Senior Customer Solutions Manager – Escalations (Hybrid)

Pinnacle Group is seeking a Customer Solutions Manager in Catterick Garrison to oversee high-profile complaints and escalations within our Homes Team. This full-time role supports military families and ensures timely, quality responses to complaints while maintaining professionalism and transparency.

Key responsibilities involve managing escalations, monitoring social media interactions, and working closely with communications to handle press inquiries. The position offers a hybrid working model with three days in the office in Speke, Liverpool.

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