Responsibilities
- Work with planning and rollout teams located in Germany to coordinate and realize implementation projects.
- Coordinate with Telehouse providers and vendors to request quotes, place orders, coordinate deliveries, supervise installation, and support finance and accounting for securing installation services, air‑conditioning, AC and DC power, space, telecommunications equipment, and other parts such as cabinets, cables, and connectors panels.
- Support the International Network Management Center (INMC) and other NOCs onsite with troubleshooting on voice, IP, and transport equipment.
- Act as the escalation point for the NOCs, manage maintenance providers, and keep access lists up to date.
- Perform smaller installations, upgrades, and changes, often outside of business hours.
- Work night shift as required around customer migrations, predicted on average once a month or as business need dictates.
Qualifications
- Recognized training in electrical engineering, telecommunications, IT, or a degree with comparable content.
- Several years of hands‑on field experience with testing, troubleshooting at the physical layer, and basic knowledge of OTDR and OSA.
- Experience with the concept of carrier hotels, data centers, Telehouse, interconnections, and NNIs.
- Hands‑on skills with installation and cabling of equipment such as routers and WDM nodes, plus basic configuration skills via CLI and GUI.
- Talent for improvisation and proactive engagement.
- Excellent communication skills with all levels of professionals on a global team.
- Flexibility to work outside of business hours, including weekends, and the ability to work night shift.
Additional
Ideal location is inside the M25 due to customer site visits and technical tasks.
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