Role Purpose
Make every visit special. Are you a dynamic leader with a passion for film, customer service, and driving business success? As a General Manager at Reel Cinemas, you’ll take the helm of one of our venues, leading a dedicated team to deliver exceptional guest experiences while ensuring smooth and profitable operations.
Key Responsibilities
- Lead the Business • Take full ownership of your cinema’s performance, driving admissions, revenue, and operational standards. • Develop and manage budgets, control costs, and report on financial performance. • Identify and act on opportunities to grow the business and enhance the customer offer.
- Deliver Exceptional Experiences • Champion a welcoming, customer-first culture that creates memorable visits. • Resolve customer issues with professionalism and care. • Oversee programming and film scheduling to balance audience appeal and commercial return.
- Ensure Operational Excellence • Maintain high standards across health & safety, food hygiene, security, and compliance. • Respond effectively to incidents and ensure all staff are trained on emergency procedures. • Work closely with support center and fellow managers to share best practice.
- Lead and Develop the Team • Recruit, train, and motivate a high-performing team. • Deliver regular 1‑2‑1s, appraisals, and ongoing coaching. • Build a positive, inclusive culture with fair rotas and clear expectations.
What We’re Looking For
- Proven leadership experience – at least three years in cinema, hospitality, or entertainment venue management.
- Exceptional customer service skills and a commitment to delivering outstanding hospitality.
- Strong commercial and financial acumen, with experience managing budgets and analysing performance data.
- Excellent communication and presentation skills.
- Passion for cinema and the wider entertainment industry.
- Flexible and adaptable, with a willingness to travel regionally as the role develops.
- Comfortable operating in a fast‑paced, customer‑facing environment.
- Confident with IT systems (MS Office, AV equipment, POS systems).
Additional Certifications
- First Aid
- Food Hygiene
- Health & Safety (H&S)
- Personal Licence
Benefits
- 28 Days of Annual Leave – Time to recharge and refresh.
- Free Movies & Discounts – Complimentary tickets for you and a guest, plus discounts on snacks and drinks.
- Career Growth & Development – Immediate operational leadership with a clear pathway to regional responsibilities in the North/North West.
- Supportive Workplace Culture – Be part of a passionate, collaborative team that loves what they do.
Company Introduction
Established in 2001, Reel Cinemas is proud to be one of the UK’s leading independent cinema chains, with 16 cinemas and 82 screens bringing the magic of the movies to communities across the country. We embrace change with ambition, innovation, and a deep passion for film. We believe in making cinema‑going accessible and enjoyable for everyone, rooted in local communities and offering affordable family entertainment without compromising on quality.
Why Join Us
At Reel Cinemas, we are more than just a place to watch films – we’re a community‑driven, customer‑focused company passionate about creating unforgettable cinema experiences. As a General Manager, you’ll lead a talented team, drive business success, and make a real impact in a dynamic and rewarding industry.
Full-time, Permanent – Mid-level/Senior – Posted 08 May 2025.
Key outcomes: Own the performance of a cinema; nurture a customer‑first culture; advance operational excellence; inspire and develop a team; and step into regional leadership sooner or later. Bring your expertise and enthusiasm to a company that values your contribution and offers a supportive culture and clear career pathway.
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