Job Role Aftersales, Service, Parts & Workshop, Sales Dealership Contact Centre Birmingham Employment type Full-time Ref 33127 Salary OTE up to £30,000 plus benefits Contract type Permanent Workplace type On-site Brand Find out more about Listers Listers
We are recruiting for a Customer Contact Specialist based at our Audi dealership in Solihull.
The hours of work are 40 hours per week between 8:00am to 6:00pm (typically either 8am to 4.30pm or 9.30am to 6pm) Monday to Friday and working a Saturday on a rota basis (Saturday time given back in lieu).
The basic salary for this position is £26,513 with a monthly bonus earning you £30,000 uncapped OTE per annum.
This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.
Role and Responsibilities
- Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
- Accurate data inputting of customer details
- Increase customer retention while ensuring customer satisfaction
- Improve and drive lead conversions
- Contacting prospective customers and upselling products
- Initiating the solving of customers problems in a professional manner
- Adhering to brand standards
About you
- Customer focused with excellent communication & organisational skills
- Able to work on your own or as part of a team
- Ability to use your own initiative to provide impeccable customer service
- Smart and presentable with an outstanding telephone manner
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 33 days holiday including bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Company Events
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