Care Compliance Administrator
ROLE OVERVIEW
The Care Compliance Administrator plays a central role in maintaining the quality, accuracy, and safety of care delivery across our client base. This position sits at the intersection of compliance, clinical oversight, and staff development ensuring that every visit is properly documented, every concern is acted upon promptly, and every member of the care team is supported to perform at their best. This is a hands‑on, field‑facing role that requires strong attention to detail, confident decision‑making, and a genuine commitment to high standards of care.
POSITION DETAILS
Responsible for: 15 active clients
Works closely with: Care Staff, Registered Manager, GPs and external stakeholders
Works pattern: Community-based with office duties
KEY RESPONSIBILITIES
- Daily Records & Audit
- Identify missing or vague entries and follow up directly with the relevant staff member
- Ensure all gaps are addressed and records are brought up to standard
- Uphold the expectation that records are accurate, specific, and completed on the day of the visit
- Medication Administration Records
- Check that MARs are signed for every visit and that no entries are missing or incomplete
- Promptly investigate any unsigned or incomplete MAR entries
- Escalate medication concerns to the appropriate person without delay
- Maintain a consistent audit trail that supports safe medication management
- Incident Management & Escalation
- Assess the situation and take immediate action where required
- Inform the GP where there is a clinical concern requiring medical input
- Escalate to the Registered Manager when senior oversight is needed
- Maintain clear records of all incidents, actions taken, and outcomes
- Community Spot Checks
- Plan and conduct regular unannounced spot checks across the caseload
- Feed back findings to staff and management constructively
- Identify patterns or systemic issues that require follow‑up action
- Staff Supervision & Support
- Review individual performance and provide clear, constructive feedback
- Recognise and acknowledge good work
- Address concerns promptly and sensitively
- Ensure all staff are clear on expectations and feel supported in their roles
PERSON SPECIFICATION
- Experience in a care coordination, compliance, or senior care role
- Strong organisational skills and the ability to manage multiple priorities
- Confidence in raising concerns and escalating issues without hesitation
- Excellent written communication. Ability to produce clear, accurate records
- A calm, solutions‑focused approach under pressure
- The ability to build trust with both frontline staff and management
- Full UK driving licence and access to own vehicle (community‑based role)
WHAT WE EXPECT
We expect the Care Compliance Administrator to hold themselves and others to a consistently high standard, not as a box‑ticking exercise, but because every record, every medication check, and every spot check directly affects the safety and wellbeing of real people in our care. Problems do not sit. Concerns are communicated. Standards are upheld, every day, for every client.
#J-18808-Ljbffr…