Locations Considered
Manchester, Bristol, Newcastle or London.
We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.
Why this job matters
Our team leads the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.
We take high‑level designs into the low‑level detail at the post‑sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.
We’re looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion, keeping the customer at the heart of everything they do. You’ll need to have the ability to translate the technical and business perspectives and to lead others.
What you’ll be doing
- Collaborate with customers to understand their technical requirements and translate them into clear, detailed solution designs using established design methodologies.
- Lead the technical direction of projects, ensuring optimal solution design that meets customer needs and aligns with best practices.
- Oversee review and validation processes for new developments and existing products, ensuring seamless integration and considering the broader impact on the product roadmap.
- Drive continuous improvement in design and delivery capabilities for end‑to‑end technical solutions.
- Manage customer solution design engagements, including creating statements of work and coordinating any third‑party deliverables.
- Build strong, trusted relationships with senior stakeholders by providing expert service design guidance and influencing strategic decisions.
- Resolve complex solution and service challenges, lead root cause analysis, and manage escalations effectively.
- Identify potential risks proactively and implement robust controls and mitigations, ensuring compliance with industry standards and company policies.
What we’d like to see on your CV
Strong stakeholder management skills: The ability to lead and motivate especially when a project may prove challenging.
Be a team player by supporting colleagues and sharing knowledge whenever beneficial for current and future projects.
Collaborate with our wider teams such as Pre‑Sales, Project Management and Support colleagues.
Understand the post‑sale customer requirements as outlined by Pre‑Sales, providing technical support and accountability throughout the implementation life cycle.
Develop trusted customer relationships and deliver outstanding customer experience.
Experience in defining and creating low level design documentation in line with customer requirements.
Ownership and accountability of risks deploying relevant mitigations, from initial handover and during implementation.
Required skills / certifications
Proven experience in network design, ideally with enterprise or public sector clients.
HPE Aruba certified to Associate level with a solid working knowledge of the following:
- Aruba AOS‑S Switches
- Aruba AOS‑8 WLAN
- Aruba AOS‑CX Switches
- Aruba AOS‑10 WLAN
- Aruba Central
- Aruba ClearPass
- Aruba SD‑WAN
Knowledge of Cisco networking technologies advantageous:
- Traditional Cisco WAN
- Traditional Cisco LAN
- Cisco Wireless
- Cisco SDA
- Catalyst Centre
- Cisco ISE
Benefits
- 10% on target annual bonus
- BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
- X4 Salary Life Assurance
- Flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
- 25 days annual leave (not including bank holidays), increasing with service
- Equal family leave: 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate – available to all parents
- Enhanced women’s health support – including help with menopause symptoms, cancer screenings, period care and more
- 24/7 private virtual GP appointments for UK colleagues
- 2 weeks paid carer’s leave
- World‑class training and development opportunities
- Option to join BT Shares Saving schemes
- Discounted broadband, mobile and TV package
- Access to retail discounts including the BT shop
Diversity and Inclusion
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.
Additional Information
Although these roles are listed as full‑time, if you’re a job‑share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
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