Senior Customer Complaints Lead — Resolution & Insight

Walsall Council is seeking a Senior Customer Complaints Coordinator to lead a professional complaints resolution service. This role involves managing complex complaints, conducting investigations, and ensuring compliance with legislation.

The ideal candidate will possess strong complaint handling experience, excellent communication skills, and proficiency in MS365 Applications. The position offers hybrid working arrangements after the training period and has a pay rate of £18.36 per hour.

This temporary role lasts for 3 months with the possibility of extension.

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