Digital Business Partner

Job Summary

The Divisional Digital Business Partner will act as the primary liaison between clinical and corporate divisions and the Digital function, ensuring digital services, transformation initiatives, and technology solutions align with operational and strategic objectives across the Trust.

Relationship Management & Business Partnering

• Develop strong working relationships with divisional leadership teams, clinical services, operational managers, and corporate departments.
• Act as the key point of contact for digital requirements within allocated divisions.
• Provide digital advice and guidance to support operational and strategic priorities.
• Represent Digital Services at divisional meetings, programme boards, and operational forums.
• Build stakeholder confidence in digital services through effective communication and engagement.

Digital Transformation & Service Improvement

• Identify opportunities for digital transformation, automation, and service redesign.
• Support the development and implementation of digital roadmaps aligned to Trust objectives.
• Work with clinical and operational teams to gather requirements and translate business needs into digital solutions.
• Support implementation of new systems, upgrades, and optimisation projects.
• Promote best practice in digital innovation, user‑centred design, and continuous improvement methodologies.

Project & Change Support

• Contribute to digital transformation programmes and projects across the Trust.
• Support change management activities including stakeholder engagement, communications, training coordination, and adoption monitoring.
• Assist in the development of business cases, benefits realisation plans, and project documentation.
• Monitor progress against agreed milestones and elevate risks/issues appropriately.

Operational Support & Governance

• Ensure divisional digital priorities are appropriately logged, tracked, and managed.
• Work collaboratively with technical and operational teams to improve service delivery and user satisfaction.
• Support compliance with NHS digital standards, information governance, cyber security, and data protection requirements.
• Contribute to service reviews, audits, reporting, and performance monitoring.

Data, Reporting & Benefits Realisation

• Support divisions in using digital tools and data to improve operational and clinical performance.
• Assist in measuring and reporting benefits from digital initiatives.
• Analyse trends, user feedback, and service data to identify improvement opportunities.
• Produce reports, presentations, and updates for senior stakeholders.

Communication & Relationship Skills

• Communicate complex digital and technical information to non‑technical audiences.
• Influence and negotiate with stakeholders at all levels of the organisation.
• Facilitate workshops, meetings, and engagement sessions.
• Manage sensitive discussions relating to service change and transformation.

Planning & Organisational Skills

• Manage multiple competing priorities across several divisions.
• Coordinate activities across operational, clinical, and technical teams.
• Work independently with minimal supervision while supporting wider programme objectives.

Person Specification

Qualifications

• Essential: Masters Level qualification in relevant discipline or equivalent experience in Digital, Informatics, IT, Business Change, or related discipline.
• Essential: Evidence of continuing professional development.
• Desirable: Business Analysis Qualification.
• Desirable: Prince2, Agile, MSP, or change management qualifications.

Experience

• Essential: Experience working within digital transformation, IT, informatics, or service improvement roles.
• Essential: Experience engaging with clinical and operational stakeholders.
• Essential: Experience supporting projects or change programmes.
• Essential: Experience analysing and interpreting service requirements and translating into practical solutions.
• Desirable: Experience with benefits realisation and business case development.

Skills

• Essential: Understanding of NHS operational and clinical environments.
• Essential: Knowledge of digital transformation methodologies and change management principles.
• Essential: Excellent communication and stakeholder management skills.
• Essential: Ability to manage competing priorities and work under pressure.
• Essential: Strong analytical and problem‑solving skills.
• Essential: Competent in Microsoft Office and digital collaboration tools.
• Desirable: Knowledge of NHS digital strategies.
• Desirable: Knowledge of EPR systems.

Knowledge

• Ability to develop and maintain effective working partnerships with professional groups and senior managers within the organisation and in other agencies.
• Team building, enabling and management skills.
• Change management skills.
• Able to analyse problems, situations and information.
• Effective negotiating, convincing and influencing skills.
• Achieve delivery in a time‑limited environment.
• Proficient in the use of Microsoft Office Applications including Power Point, Excel and MS Project or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to confirm no previous criminal convictions.

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