Job Introduction
Job Title: Business Support Supervisor x 2Starting Salary: £34,434 (progress to £37,280)Hours: 37Location: Stevenage/HybridContract Type: PermanentDirectorate: Resources
About the Team
Do you enjoy working in a fast‑paced environment, supervising a small team to provide an excellent business support service? Do you thrive as a team‑player and enjoy using your initiative to work independently?
Our Business Support Service is looking for highly motivated, enthusiastic, and organised managers who can supervise a team to ensure a high level of administrative support to our departments.
Our Business Support Service is a centralised unit delivering coordinated, consistent, high‑quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to residents.
You’ll be part of a central Business Support Service with more than 400 colleagues, supporting our departments to deliver critical services to residents of Hertfordshire.
About the Role
Business Support Supervisors will:
- Be responsible for managing a small team to deliver Business Support activities and quality‑assure their work
- Allocate work within the team based on requests from the Directorate or line manager
- Proactively solve issues within the team, especially related to resource allocation and demand management, and elevate as needed
- Support complex Business Support activities for the Directorate, particularly cross‑council tasks, leveraging experience and knowledge
- Support career development of Senior Support Officers and Support Officers
- Line manage both Senior Support Officers and Support Officers
Vacancies
Business Support Supervisor – SASH & Youth Justice – Stevenage
- Permanent – Full time 37 hours
- Manages business support staff and administrative processes to support SASH & Youth Justice Teams, providing support to young people aged 11‑17, families at risk, etc.
- Contact: Diane.pratt@hertfordshire.gov.uk
Business Support Supervisor – Assessment – Stevenage
- Permanent – Full time 37 hours
- Manages business support staff and administrative processes to support critical operational and statutory support to Children’s Social Care front‑door and safeguarding services.
- Contact: Diane.pratt@hertfordshire.gov.uk
About You
Essential:
- Extensive experience of working in an administrative or support role, strong knowledge of business support activities
- Excellent organisational and multitasking skills
- Strong communication and interpersonal abilities
- Ability to develop good working relationships and support staff effectively
- Proficiency in Microsoft Office Suite and other relevant software
- Experience working as part of a team in a fast‑paced environment
- Proven track record of establishing and improving business processes
- Ability to plan own work over short timescales, use initiative to work independently
- Strong numeracy and literacy skills plus broad experience in area of expertise
- Enthusiasm and pride in your work are qualities we welcome
- Used to working to tight deadlines with high accuracy in written correspondence
Desirable:
- Recognised vocational qualification or degree
- Experience in the administration of meetings and taking notes/actions
- Previous experience supervising a team of administrative staff or setting longer‑term work priorities within a defined team
- Understanding of HR processes and procedures
How to Apply
Upload your most recent CV, ensure it includes employment history and training/qualifications. Include a short covering paragraph outlining your relevant experience and specify the vacancy you are interested in. Contact: Diane.pratt@hertfordshire.gov.uk
Additional Information
Disability Confident: We are a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria.
English Fluency: Ability to converse at ease and provide advice in accurate spoken English is essential. For those using a signed language, a sign language interpreter will be required.
We are not able to offer sponsorship at this time for this role.
This job role is within the Business Support Services, level 9 job profile.
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