About the role
This is an exciting opportunity to join our Strategic Commissioning function as a Quality & Contracts Manager (1fte Live Well and 1fte Age Well portfolios), playing a key role in ensuring high quality, safe and effective adult social care services are in place for our residents. In this pivotal role, you will lead on the management, monitoring and continuous improvement of quality and contractual performance across commissioned services, ensuring providers deliver person centred care that promotes independence, wellbeing and positive outcomes. Central to this is our Mission Waltham Forest ambition, embedding strengths based approaches, prevention and enabling residents to live independently for as long as possible.
You will take strategic responsibility for market oversight, contract management and quality assurance, working closely with providers, operational teams, partners and regulators to drive high standards and address risk proactively. You will lead a team of quality, contracts and supplier relationship staff, ensuring robust frameworks are in place to monitor performance, support improvement and secure value for money across commissioned spend. Working in a fast paced and complex environment, you will use data, insight and strong professional judgement to identify trends, manage risk and deliver targeted interventions that improve outcomes and strengthen the local care market. You will also play a key role in building strong relationships with providers, supporting innovation, managing performance and ensuring services remain sustainable, compliant and responsive to local need. We are looking for a knowledgeable and driven professional with strong experience in contract management, quality assurance and adult social care commissioning.
Key Responsibilities
- Lead quality assurance and contract management across adult social care services
- Monitor provider performance, ensuring safe, high-quality and compliant services
- Manage provider relationships, driving improvement and resolving issues
- Use performance data to identify risks, trends and opportunities for improvement
- Lead and develop a team of quality and contracts staff
- Support commissioning activity, market development and service improvement
Qualifications and Requirements
- Significant experience in commissioning, contract management, or quality assurance in adult social care
- Strong knowledge of legislation, safeguarding, and regulatory standards (e.g. CQC, Care Act)
- Experience of managing provider performance and working with external partners
- Proven ability to analyse data and manage risk in complex services
- Strong leadership, communication and stakeholder engagement skills
- Degree level (or equivalent) with relevant professional qualification
Terms and conditions
Satisfactory employment references and CIFAS identity checks;
Satisfactory declaration of interest;
This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults;
Satisfactory DBS check;
As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.
Equal Opportunity Employer
Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives:– Promoting equality of opportunity– Opposing all forms of discrimination, intolerance and disadvantage– Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels– Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.
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