Responsibilities
- Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability.
- Provide daily leadership and create and sustain a culture of employee engagement.
- Partner with teammates to drive company-owned store initiatives.
- Care about people and profit.
A Day in the Life
- Lead a successful team, support the store manager, and manage operations in a fast-paced retail store.
- Manage store operations to maximize sales, profits, and customer service.
- Build, coach, train and engage crew team to deliver superior levels of customer care and business results.
- Oversee inventory protection, asset management, operational and safety issues.
- Maintain overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas.
- Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures.
- Grow customer relationships and help with sales/service questions, ensuring a positive experience both in the store and on the phone.
Qualifications
- High school diploma or equivalent.
- Technical or trade school courses or degree completion.
- Experience in the automotive aftermarket service industry or hobby/DIY world, or at least willingness to learn all things automotive.
- Passion for delivering customer care and building long‑term relationships.
- Thrives in a very fast‑paced and complex environment.
- Knowledge of cataloging and/or inventory management systems.
- Ability to lift 60 lbs in some situations.
If you have this, even better
- Background or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
- Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management.
- Entirely customer‑centric (external/internal).
- ASE Certifications.
- NAPA Know How.
Benefits
- Health Insurance: Comprehensive medical, dental, and vision plans.
- Retirement Plan: 401(k) with company match.
- Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave.
- Employee stock purchase plan.
- Tuition reimbursement.
- Professional development opportunities.
- Wellness programs.
- Outstanding health benefits and 401K.
- Stable company, Fortune 200 with a family feel.
- Company culture that works hard yet takes care of employees.
- Opportunity for multiple career paths and ongoing development with support from leaders and your team.
Pay and Job Information
This position offers an hourly pay of $21.50. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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