Senior Creative Operations Manager

Senior Creative Operations Manager

£55,000‑60,000 plus benefits

Reports to: Brand and Planning LeadDirectorate: Marketing, Fundraising & EngagementContract: PermanentHours: Full time, 35 hours per weekLocation: Stratford, London

Responsibilities

• Lead the creative operations team (account management, resource management, operations and digital asset management) and set clear direction to accelerate progress towards strategic goals.
• Partner with planning teams across the organisation to lead the internal creative planning cycle, forecast demand and optimise pipeline management.
• Connect support and planning functions with the creative team to align way of working and enable high quality creative delivery that meets compliance standards.
• Direct account and resource management functions to embed best‑practice service models and strengthen partnerships with commissioning teams.
• Oversee traffic management processes and resource planning to align creative skills with demand and consistently deliver high‑impact creative work.
• Design and evolve systems, processes and tools that underpin creative operations to enable smarter commissioning, resourcing and reporting.
• Report on creative delivery performance and capacity to senior leadership to inform strategic decision making and right‑size capability for future business needs.
• Oversee the management of the DAM system and governance of digital assets to improve accessibility, reuse and organisational efficiency.
• Manage the creative team budget to balance ambition with financial discipline and achieve cost‑efficiency.

Qualifications

• Significant experience working within an in‑house creative team or creative agency in a senior creative operations role.
• Strong track record of collaborating with diverse stakeholders and building trusted relationships to deliver high‑quality service.
• Proficient with traffic and production management systems, able to assess workflows, deadlines and risk, prioritise work and allocate resources effectively.
• Ability to rapidly understand a wide range of creative briefs and translate insights into clear, scalable resource requirements.
• Experience leading teams operationally through the implementation of processes, tools and standards with continuous innovation mindset.
• Strong working knowledge of digital asset management systems and compliance requirements for usage rights and intellectual property.
• Highly developed influencing and negotiation skills to work across teams and seniority levels.
• Strategic and future‑oriented thinker with experience in long‑term planning and translating strategy into effective operational delivery.
• Sound experience in financial management, budget monitoring and contract/supplier management.

Equality, Diversity & Inclusion

We actively encourage applications from people of all backgrounds and cultures, including ethnic minority backgrounds who are under‑represented.

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