Job Title: BUSINESS ANALYST
Location: Northampton
Role Overview
The Business Analyst (BA) will work within the Current Accounts Change Team, part of the Current Account Needs Lab (CAPL) Technology in Retail Banking. The role supports change initiatives across current account propositions and related customer journeys.
The BA will act as a key bridge between business stakeholders and technology teams, ensuring requirements are clearly defined, prioritised, and delivered in line with Agile principles.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your Role
Requirements Gathering & Analysis
- Lead requirements definition from Epic level through to Feature and Story level
- Work closely with Product Owners and stakeholders to elicit, document, and validate business requirements
- Produce clear, actionable user stories with well-defined acceptance criteria
- Create analysis artefacts such as As-Is / To-Be process flows, wireframes, and context diagrams to support delivery
Agile Delivery
- Actively participate in daily stand-ups, sprint planning, backlog refinement, and retrospectives
- Support Product Owners in prioritising backlog items aligned to business value and delivery goals
Process & Solution Design
- Collaborate with Solution Architects and Engineering teams to ensure proposed solutions are technically feasible and aligned with requirements
Change Management & Governance
- Ensure alignment with Retail Banking CAPL governance and demand processes
- Manage and maintain requirements through JIRA, covering Epics, Capabilities, Features, and Stories
Your Job
Essential Skills
- Strong analytical and problem-solving abilities
- Comfortable working across multiple levels of detail: Epic (high-level) to Feature/Story (detailed)
- Proven experience with Agile frameworks (Scrum) and tools such as JIRA and Confluence
- Excellent communication and stakeholder management skills
- Ability to create high-quality user stories, acceptance criteria, and process documentation
Desirable Knowledge
- Familiarity with Better Backlogs
- Understanding of current account products, including overdrafts and associated customer journeys
Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role.
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