Technical Writer
Department: Engineering
Employment Type: Full Time
Location: Manchester, UK
Reporting To: Khaled Kaloo
Description
Interact provides enterprise‑grade intranet software that connects over three million employees to leading global names like Levi’s, Domino’s, Teva Pharmaceuticals, and Technicolor.
Our team of customer‑focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, and Warsaw, we operate across North America, EMEA, and Australia.
Click on any of our vacancies and you’ll see one thing in common – they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you’re a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets.
We’re looking for a Technical Writer (Developer Documentation) to help us create clear, accurate, and technically rigorous documentation for our platform.
This is a hands‑on role focused on writing and improving technical content for a developer and IT audience. You’ll work closely with engineering and product teams to understand how our platform behaves and translate that into documentation that customers can rely on.
This role is ideal for someone who:
- Has a technical background (e.g. QA, software engineering, systems administration), and
- Wants to move into a documentation‑focused career, or
- Has early experience in technical writing but wants to deepen their technical expertise and developer‑facing content skills
A key requirement is the ability to read and understand code, and confidence working with technical concepts such as APIs, integrations, and system behaviour.
Why This Role Matters
We are at a stage where the depth and quality of our technical documentation directly impact customer satisfaction, support efficiency, sales velocity, and product adoption. While the knowledge exists across the business, it is currently scattered, inconsistent, and unmanaged.
This role is about bringing engineering‑grade discipline to how we capture, organise, and deliver technical knowledge—turning documentation into a genuine competitive advantage.
You’ll play a key role in making complex systems understandable, reducing friction for both customers and internal teams, and enabling people to successfully adopt and scale our platform.
A little about you…
We’re looking for someone who combines technical understanding with strong communication skills.
Essential
- Ability to read and understand code (e.g. APIs, JSON, scripts, or similar)
- Comfortable working with technical concepts such as system architecture, integrations, and data flows
- Background in software engineering, QA, systems administration, or a similar technical field OR experience creating technical documentation
- Strong written communication skills, with the ability to explain complex topics clearly and concisely
- Experience working with or alongside engineering teams
- Curiosity and a desire to deeply understand how systems work
Desirable
- Experience writing developer or API documentation
- Familiarity with tools such as:
- Markdown, Git, or docs‑as‑code workflows
- Knowledge bases (Confluence, GitBook, ReadMe, Zendesk Guide)
- Basic coding ability (e.g. JavaScript, Python, or similar)Experience with REST APIs, webhooks, or integrations
- Exposure to SaaS products or enterprise software environments
- Interest in how AI and search interact with structured content
About the role…
Writing Technical Documentation
- Create and maintain clear, accurate documentation covering:
- Platform behaviour
- Feature interactions and constraints
- Configuration considerations and limitations
- Produce content for a technical audience (developers, IT admins, integration engineers)
- Write documentation that explains not just how features work, but also what to consider when using them
- Create and maintain code examples, API documentation, and configuration guidance
Working with Engineering & Product
- Collaborate with engineers and product managers to understand features and technical design
- Read and interpret code, API responses, and technical specs to ensure accuracy
- Translate internal technical knowledge into clear, user‑facing documentation
Improving Documentation Quality
- Help improve the structure, clarity, and consistency of existing documentation
- Identify gaps or outdated content and contribute to ongoing improvements
- Support the organisation of content so it is easy to find, use, and maintain
Supporting Customers & Teams
- Create documentation that helps:
- Customers self‑serve effectively
- Support teams resolve issues faster
- Presales teams explain technical capabilities
- Contribute to a knowledge base that supports both human users and AI‑powered tools (search, chatbots, etc.)
Benefits
- 25 days annual leave (with the option to buy and sell additional days)
- Cycle to work scheme
- Access to Learning & Development platform
- Life Insurance
- Auto Enrolment Pensions
- Healthshield (Cashback on dental check‑ups and fillings, eye tests, physiotherapy, prescriptions and much more)
- Reimburse for usage of personal mobile phone
- Free Gym membership and Free Friday lunch for office based staff
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