Position Overview
As a Delivery Manager you will lead and mobilise a newly established Continual Improvement Squad for a UK Government department. The role involves ensuring service stability, continual improvement and successful transition into long‑term managed service operations.
Hybrid position. Requires UK Security Clearance or eligibility to obtain one.
Key Responsibilities
- Lead and mobilise the squad from onboarding through to live service operation.
- Manage and prioritise squad delivery across operational support, remediation, transition and continual improvement activities.
- Coordinate and govern release readiness, service validation, deployment planning and operational support processes.
- Collaborate and influence stakeholders across CGI, the client, suppliers and delivery teams.
- Track and mitigate delivery risks, dependencies, escalations and operational issues.
- Support and improve Agile delivery practices, governance and DevSecOps‑aligned ways of working.
- Oversee backlog management, capacity planning, financial tracking and reporting.
- Enable and champion AI‑assisted delivery tooling.
- Facilitate knowledge transfer, sprint ceremonies, readiness reviews and governance forums.
Required Qualifications
Strong experience managing complex delivery or managed service teams in large‑scale technology environments, operating across delivery and operational service models, with excellent stakeholder management, governance and Agile expertise. Experience in public sector transformation programmes and service transition activities is highly beneficial.
Essential Qualifications
- Proven experience leading delivery or managed service teams in complex environments.
- Experience mobilising and onboarding new delivery or operational teams.
- Strong understanding of Agile delivery, DevSecOps and ITIL service management principles.
- Experience managing transition from project delivery into live operational service.
- Experience with Jira, Confluence and ITSM tools such as ServiceNow or Halo.
- Strong stakeholder communication and governance reporting skills.
- Ability to manage risks, dependencies, escalations and competing priorities effectively.
- Experience managing T&M delivery models, forecasting, capacity planning and governance.
- Understanding of AI‑enabled delivery tooling and operational improvement approaches.
- Relevant certifications such as PSM, AgilePM, PRINCE2 Agile, ITIL or equivalent.
Benefits
Competitive salary, pension, private healthcare and a share scheme (3.5% + 3.5% matching). CGI partner status.
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