?? Remote Support Engineer (Refrigeration) Nights
?? Redditch (Hybrid/Remote)
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. ?? Night Shift | 24/7 Operation
?? The Role
Were looking for a Refrigeration-focused Remote Support Engineer to join a fast-paced, specialist support team delivering critical technical support across commercial and retail refrigeration estates.
This is not a standard helpdesk role youll be the technical backbone behind field operations, using your refrigeration expertise to triage issues, analyse trends, and remotely optimise system performance.
Working nights, youll play a key role in keeping systems running efficiently while minimising downtime and unnecessary engineer callouts.
?? What Youll Be Doing
- Providing remote technical support across refrigeration and cooling systems
- Triaging work orders to ensure the right engineers are deployed first time
- Carrying out remote diagnostics and fault finding on live systems
- Adjusting control set points (e.g. Danfoss, Carel, RDM systems) to improve performance
- Analysing system trends, identifying recurring faults, and recommending improvements
- Producing clear, insightful technical and performance reports
- Supporting compliance with F-Gas / refrigerant regulations
- Working closely with field engineers, planners, and internal teams
?? What Were Looking For
- Strong background in commercial refrigeration (essential)
- Experience with retail / supermarket refrigeration, cold stores, or chillers
- Knowledge of control systems such as Danfoss, Carel, or RDM
- Proven experience in fault finding, diagnostics, and service/maintenance environments
- Understanding of F-Gas regulations and refrigerant management
- Comfortable working with data, reporting, and Excel-based analysis
- Ability to communicate technical issues clearly to both engineers and stakeholders
?? Qualifications
- NVQ Level 3 / City & Guilds in Refrigeration (or equivalent)
- F-Gas Category 1
? Why Join? xwzovoh
- Be part of a highly specialised refrigeration support function
- Move off the tools into a technical, desk-based engineering role
- Work with advanced monitoring and control systems
- Play a direct role in improving efficiency across large-scale operations
- Join a collaborative team with real opportunities to grow
? Ideal Backgrounds
- Supermarket / retail refrigeration engineers
- Service & maintenance engineers looking to transition off the tools
- Engineers with experience in remote monitoring or technical support environments
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